Refund & Return Policy

Thank you for shopping with us. Because all of our products are made to order through our print-on-demand partner, Gelato, we have specific guidelines regarding refunds and returns. Please read this policy carefully before placing an order.

1. Made-to-Order Products

All books and printed products sold in our store are produced only after an order is placed. For this reason, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

2. Damaged, Defective, or Incorrect Items

We gladly offer a replacement or refund if:

• The product arrives damaged

• The product has a manufacturing defect

• You receive the wrong item

To be eligible:

• Contact us within 7 days of delivery

• Provide clear photos showing the issue

• Include your order number and a brief description

Once approved, we will arrange a replacement or issue a refund at no additional cost.

3. Lost in Transit Orders

If your order is marked as delivered but you did not receive it, please contact us within 7 days so we can investigate with the shipping carrier.

If an order is confirmed lost in transit, we will offer a replacement or refund.

4. Non-Refundable Situations

Refunds or replacements will not be issued for:

• Buyer’s remorse or accidental orders

• Incorrect shipping address provided by the customer

• Normal wear and tear

• Minor color variations (colors may vary slightly due to screen settings)

5. Refund Processing Time

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Exchanges

We do not offer traditional exchanges. If a product is defective or incorrect, we will replace it after verification.

7. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After production begins, cancellation is no longer possible.

8. Contact Us

For any refund or return inquiries, please contact:

Email: littlerootsstudios@gmail.com

Business Name: Little Roots