Shipping policy
Shipping Prices and Delivery
Gelato offers live shipping price quotes, accessible through order placement in the Gelato Dashboard or by browsing the Product Catalog.
Gelato provides flat shipping rates for most products within specific geographical areas. The image below shows example shipping prices for the White 11oz Ceramic Mug with Color Inside.
Delivery times encompass production, fulfillment, and shipping durations, influenced by factors such as:
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Product type
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Production and delivery locations
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Order size and dimensions
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Production capacity
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Shipping method
For average delivery times per country, refer to the information provided here. For a live estimate, place an order and view the estimated delivery dates in the dashboard.
Estimated delivery dates are subject to change and include both fulfillment time (time to create products) and shipping time (time to deliver from the print partner to the delivery address).
Shipping Information and Options
Accurate shipping information is crucial for seamless order delivery. Consider these points:
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Shipping addresses for China, Japan, and South Korea must be in the local language due to shipping partner requirements. Some fields allow a limited number of Latin characters.
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Fields have character limits to comply with shipping label constraints.
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Brazil has additional requirements for local tax regulations.
Gelato offers various local and international shipping options, viewable during order placement. In most countries, you can choose between Standard/Economy (typical domestic delivery within 2-4 days, international delivery within 4-6 days) and Express Shipping (prioritized expedited delivery).